Tahira Saw
map-marker Wilton, Connecticut

PB TEENS - MISLEADING

Ordered major furniture item before Christmas for 1/20 shipping, as it was on back order. That date passed with no update from pbteens. It took several emails and some pressure for them to admit that the item is on back order until MAY of this year. Their website however is showing it for immediate delivery. Untruthful and cagey to say the least This is the second time it happened. Last time, they just said - tough, it is now out of stock. Both items were Christmas presents. Agree with others - buying from pbteen only causes stress, stress and more stress.
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3 comments
Guest

Yep same thing has happened to me 3 times! Unbelievable!

I am so beyond frustrated! No updates one time they just sent a check to me, I didn't know what it was for. So i called and it was for the Christmas presents I ordered my girls.

They were not sending the items I guess! This is the worst customer service I have ever seen!

Guest

Ordered a beanbag chair for Christmas. Called b/ f Christmas to confirm I was getting it and was told most likely yes.

We are now in February and I am being told it won't be here till April.

Forget it being a Christmas present at this rate it will arrive after their birthday. Also it continues to be sold on their site as being available now for delivery.

Guest
reply icon Replying to comment of Guest-951567

I am waiting for the same item! Waiting since Jan 2nd was told it was coming March 10th!

Still not here! Now I was told they don't even have the fabric!

So maybe they said it would be here by the end of April! My daughter is still waiting for her Christmas present!

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Anonymous
map-marker San Francisco, California

Lies and a low quality lamp

Never order/buy anything from PBteen. It will save you money and stress. I ordered a lamp, I could not even begin to count how many scratches and dings in the lamp. The on/off nob was crooked and loose, and the cherry on top was a broken light bulb(ups's fault). If you are looking for quality and something that will last---don't shop at PB teen. Also, the statement that came with the lamp boldly claimed "We carefully inspect your order prior to shipment" What a false claim, so sad that PB teen has to lie to try and attempt any kind if good service.
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Loss:
$70
1 comment
Guest

True

Anonymous

Over-priced $$$$$

I love PBteen products. They are very well built and very attractive bu there is a reason I have never bought one of their products.Every time I go to their website I start getting tremendously excited about buying one of their products and then I realize it's unbelievably overpriced.

Then, on top of that, when I add something to my cart, they add on $20 for shipping & processing, $10 surcharge and $15.72 tax. It's RIDICULOUS and then my order ends up being a total of $218 for a beanbag, I mean come on, a BEANBAG! I saw one at Walmart for $17.

Yes, I know, when comparing product quality between Walmart and PBteen, PBteen wins by far but when comparing $17 to $218, Walmart wins by far. If PBteen wants a larger selection of customers, they really need to start compromising with their prices.

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MARIA m Dwy
map-marker Kenosha, Wisconsin

PBTEEN ONLINE CUSTOMER SERVICE LIES TO CUSTOMERS

I ORDERED 2 DIFFERENT FUR CHRISTMAS STOCKINGS THAT WERE IN STOCK FOR IMMEDIATE SHIPPING ON DEC. 15TH, 2012. PLENTY OF TIME TO RECEIVE IT BEFORE CHRISTMAS. SINCE THEY GUARANTEE CHRISTMAS DELIVERY BY THE 24TH OF DEC. I CHECK MY EMAIL FOR DAYS WITH NO SHIPPING TRACKING STATUS FINALLY I CALL GET THE RUN AROUND "MY MANAGER SAID IT WOULD BE DELIVERED BY CHRISTMAS". THEN ANOTHER TIME I CALLED SHE GIVES ME A PHONY UPS TRACKING NO#, THEN ANOTHER CALL THE GIRL IS COUGHING,HACKING ON THE PHONE, OR I'M PUT ON HOLD FOR A LONG TIME AND GET SOME EXCUSE. NOW TONITE THEY TELL ME 1 IS NOT AVAILABLE OFFERS REFUND,WTF!!. THIS WAS SUPPOSED TO BE A GIFT. I ORDERED THIS WHEN IT WAS IN STOCK ON THE 15TH, THEY CHARGED MY CARD FOR IT. I WILL NEVER BUY FROM THEM AGAIN.
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Loss:
$14
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