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1 comment

I ordered a monogrammed item for my daughters birthday, which showed in stock on their site and my order email. It did not come, so I called 3 times to check the status, and each time they promised it would be shipped asap.

It finally came over a month later, and when my daughter opened it, IT HAD THE WRONG INITIALS! I called again, and it seemed like it was no big deal to them. Instead of offering to get a corrected version made up and expediting the shipping, they said I had to return this one, get a refund, and then it could be reordered.

And they didn't even offer a % off for all this hassle. They are awful to deal with, and the quality of the monogram was garbage, even if the initials were right I'd have to have it fixed.

Review about: Pbteen Suitcase.

Reason of review: Poor customer service.

Monetary Loss: $140.

Preferred solution: Let the company propose a solution.

I liked: Products offered.

I didn't like: Customer service, No recourse, Reflection that my business does not matter.

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PBteen Verified Representative


We are sorry to hear this happened with your personalized item. Our apologies that we have not responded to ensure you receive the personalization you ordered.

Please email your order details to and our elevated support team will contact you to address this issue.


PB Teen Social Media Team

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