PBteen - Awful Customer Service
We ordered the Ultimate Dresser Storage Bed Set. It was fine up until a few months ago when my child told me that the doors were falling off of the hinges.
I would never expect this to happen to a $2,000 bed. I contacted customer service and was told I needed to pay $250 to replace each door. I refused and was then asked to submit pictures which we promptly submitted. I never heard back.
I sent several emails, called again and again and I am stuck with a $2,000 bed with broken doors. I was a customer of Pottery Barn but will not buy from them again and I will be sure to tell all of my friends about my bad experience.
Reason of review: Bad quality.
Location: Bear, Delaware
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