Update by user Dec 15, 2017
I got my refund. Thank you.
Original review posted by user Dec 01, 2017
I bought a butterfly chair on the 7th November to be picked up at a Pottery Barn Kids store at Village of Merrick Park. The estimated delivery time was between 10th and 13th November.
The chair, that comes in two parts - the base and the slip cover, was posted on the 9th and 10th. I was hoping it would arrive by the 12th since I was leaving the US and returning to Brazil. It didn't. My sister was leaving on the 13th so I asked if she could pick it up and to my surprise, only part of it was delivered and the other was only arriving the next day.
So I decided not to pick up and get a refund. Now I have been in contact with the customer service via e-mail and they said that first I should return the items, which I don't have. Apparently they didn't READ my e-mail. Next answer they said I should call the store myself to cancel my order.
WHAT? I am not in the US and I don't have an US phone number. I just want the customer service to cancel my order and get me the refund.
What a terrible store to deal with. Hope that by complaining here It will solve my problem.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $159.
Preferred solution: Full refund.
I didn't like: Customer service, Late delivery.