PBteen - Pottery Barn Teen is a SCAM!
They had a “Mega Sale” featuring 20-70% off furniture. I placed an order and paid for 2 sets at $435 each totaling $1198.50, even called their customer service department to confim.
(As well as my sister placed another order.) The next day they sent an email that they canceled one of my orders. I checked my account on their website and they actually had cancelled both orders due to “items incorrectly marked down. I called their customer service department (after being on hold for over 2 hours because their rep couldn't figure out why/how,) they basically said they have the right to cancel any order, But they could offer me each item for $2000+. I wrote emails and called again with no avail.
They took my money and did not refund me for over a week. Yet, they send me promotional emails daily about purchasing the items at full price, but will not respond to an email about my purchase.
Reason of review: Poor customer service.
Monetary Loss: $1198.
Preferred solution: Deliver product or service ordered.
PBteen Pros: Product.
PBteen Cons: Being scammed.
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Comments
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I wanted to redeem my bonus points and called to order bedding over the phone. The bedding was on clearance and not my first choice, but I didn’t want to spend any money; I just wanted the most merchandise at the cheapest price to redeem my points .
The rep led me to believe I had enough points to cover the entire order. BOY, WAS I SHOCKED when I received my next statement. I was charged almost 400.00. I never would have ordered anything knowing I would add more to my existing credit card bill.
I would have gone to Ross and paid cash.Of course I called and was transferred several times and no one really cares. Basically it’s my problem now.
Big lesson learned!!!Never shop at this overpriced store again that can’t make a simple purchase clear to the customer. It was the like the proverbial used car buying experience - feeling totally ripped off!!!