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I ordered an item from pottery barn teen a bed and a was free shipping I called customer service and I was told that the charge would hand shipping on it and then she would remove it. The total charge for shipping was a $139 was not removed my card was charged and when...
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Company wrote 0 private or public responses to the review from 18 hours ago.
1.0
#1419179
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PBteen - DONT order anything from them!!!

Everything is ALWAYS back ordered for months!!!!
Company wrote 0 private or public responses to the review from 2 days ago.
1.0
Details
Delivery Service
#1418110
I ordered a full size futon for my daughter for Christmas in early Nov. estimated delivery Dec 4 After not receiving my order or getting an email to confirm delivery I called customer service to track my order. Parts were backordered until Feb and May but PB had no...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.0
#1417528
I cannot believe such a ugly dirty business does exist here. I returned the items, even in the website in my account, it said, all these items were returned. after a month, 2 months, 3 months........no money return. This is what it calls business here in USA. Trick and...
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Company wrote 0 public responses to the review from Nov 30.
1.0
#1412009
Tried calling and emailing PB Teen several times with either no responses or no help. In On 8/25/18, we placed an order for a new bedroom set and bedding for my son. We spent over $5000 with PB Teen on that order. We were originally advised we would receive our...
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Company wrote 0 private or public responses to the review from Nov 04.
3.8
#1393908
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PBteen - Furniture scam

You order furniture, they charge your credit card, months go by and furniture doesn’t show up. This happened to me with just one small piece of furniture. If you go to their social media page, there are folks there who are out thousands for entire bedroom sets.
Company wrote 0 public responses to the review from Oct 18.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1385119
I purchased the Riley 3 piece sectional for my son. It was a really uncomfortable product so I immediately started the return process. They picked up the furniture approximately 6 weeks ago but only issued a return for one of the three pieces. I have spoken to customer...
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Company wrote 0 private or public responses to the review from Oct 08.
#1376843
I ordered a full set of furniture for my daughters' room two years ago and it was a great experience. This summer I ordered a full set for my sons' room and it has been nothing but a headache. Every time I need to call customer service I am on hold a minimum of 30 min...
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Company wrote 0 private or public responses to the review from Oct 08.
2.0
I didn't like
  • Customer service
  • Customer service experience is the worst
#1376259
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PBTeen is the worst!

UPDATE! Still waiting on the bed. Just got off the phone with them, and they “claim” that it should be available to schedule for delivery in a week or so. That means at least 2 more weeks. NEVER order furniture from PBTeen! It will never arrive!
Company wrote 0 public responses to the review from Oct 08.
#1376144

Contact PBteen

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Ave
San Francisco, California 94109-1012
United States
Phone:
(866) 472-4001
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NEVER buy anything from PBTeen!!! I will never purchase from PB again. I bought a bed with an expected delivery date of yesterday. No surprise, it wasn’t here, and even though I’ve called many times, no one can tell me when my bed will arrive. Every time I call, they...
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Company wrote 0 private or public responses to the review from Oct 03.
1.0
#1372276