PBteen
PBteen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PBteen has 1.7 star rating based on 131 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Products offered, What was for sale.
Cons: Customer service, Customer care, No recourse.Recent recommendations regarding this business are as follows: "Great company to work with, always quick to respond. Listens well & is knowledge about the order & what to do to make it right", "Stay far, far, far away.", "Don’t buy from here.", "please save your time and money. Stay away from this cluster of a company", "STAY AWAY FROM THIS COMPANY AND ITS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PBteen has 1.7 star rating based on 131 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Products offered, What was for sale.
Cons: Customer service, Customer care, No recourse.Recent recommendations regarding this business are as follows: "Great company to work with, always quick to respond. Listens well & is knowledge about the order & what to do to make it right", "Stay far, far, far away.", "Don’t buy from here.", "please save your time and money. Stay away from this cluster of a company", "STAY AWAY FROM THIS COMPANY AND ITS".
Most users ask PBteen for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
PBT Harry Potter Hogwarts Pajamas: Sizing OFF
- Great design cotton quality product
- Sizing way off on pajama bottoms
Preferred solution: They don't post product reviews. If they did, I might have been forewarned about the sizing problem and sized up, or gone elsewhere.
Defective backpack
User's recommendation: Great company to work with, always quick to respond. Listens well & is knowledge about the order & what to do to make it right
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer support and communication
- Fancy-ish furniture
- Zero communication
- High price
- Bad customer service
Preferred solution: Full refund
User's recommendation: Stay far, far, far away.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo one can tell me why only one expensive lamp came 8 days ago but not the other which eee ordered as a pair. Ups doesn’t respond either! I want another lamp or a refund!
- No communication
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from here.
This company is absolutely horrid across the board
I was trying to buy a sectional couch. After a pretty strange experience on their website (products wouldn't show out of stock until you try to order it!), we finally found one that was in stock.
We pay for it, it is ordered, and there is a delay in shipping (twice). We finally get it and are excited. It's a sectional, but instead of the end-piece, they deliver a WOODEN CHAIR in place of it. The delivery guys are very apologetic and say "this happens more often than you think".
The customer service people are really horrible (no apology, and are insinuating we aren't telling the truth, even though their delivery people are still at our house validating what happened). Anyways, they tell us that there is nothing they can do as they don't make the couch anymore (gee, I guess we go the last one. Or 3/4ths of the last one). So we order a different couch.
THe delivery day comes and goes. We call, and they indicate a week delay. We call a week later, and they now say it's month delay. A month goes by and we call again today.
They say "sir, it clearly states on the website it's not available yet". I ask what am I supposed to do if they just keep delaying the order. They tell me to cancel the order. I tell them I still want the product, but I want to know if they can find out from the manufacturer more information on the delay.
Again, he tells me to cancel the order if I don't like the process.
I felt like I was talking to a grumpy 16 year-old kid with an attitude problem. I absolutely despise this company and hope their stock price continues to fall
- Incompetent warehouse - shipping
- Worst customer service you will see in the 21st century
- Inept supply chain system
Preferred solution: Full refund
User's recommendation: please save your time and money. Stay away from this cluster of a company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not provide a full refund without any warnings or information.
- Great looking site and products
- Products offered
- Design
- No transparency about the extra large shipping fees
- Being scammed
Preferred solution: Full refund
User's recommendation: Check to see how much they actually return.
SCAM!
User's recommendation: STAY AWAY FROM THIS COMPANY AND ITS
Horrible customer service
Account email unrecognized
Preferred solution: An account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled order/Horrible customer support
- Delivery problems and poor customer service
- Items not in stock
Preferred solution: Deliver product or service ordered
User's recommendation: don't buy if you don't want to be disappointed
Horrible Service and Shady Policies
In a nutshell, I ordered something that arrived with a horrible smell. I'm usually not too picky about that kind of thing, but the smell made it unusable.
COVID had shut down the stores, so my only choice was to return online. My order total was $51, and when they finally processed my refund, it was only $13. When I called to inquire, 1) I spoke to three customer service agents, and none of them would let me talk to a supervisor. They flat out said no because they will tell you the same thing I'm telling you.
2) The reason for only getting $13 back was because they charged me a return fee of $30! (for a small, flat item that subtotaled $40 to begin with). I asked where it stated that I would be charged $30 to return something, and they couldn't find it stated anywhere either, only that it said in the fine print that return fees may vary. 3) I repeatedly asked for an invoice breaking down my return fees, since there is no notice anywhere of my return outside my credit card statement.
No one could provide that, and I was told they don't do that.
So, basically they can refund you whatever they feel like, and you never know what you were charged as your "return fee." 4) This entire process of speaking to 3 people and getting nowhere took 2 hours! They absolutely do not care if customers are unhappy.
User's recommendation: Avoid buying from them, especially online.
Can not cancel order when the item has postpone delivery
Preferred solution: cancel my order or promise when i make a refund, i get all my shippirng and surcharge back
User's recommendation: Don't order backorder stuff. the dates they say will be delivery is false advertisement.
Delivery of PBTeen bed was terrible!
I ordered a bunk bed for my daughter. The first time it was delivered with a broken rail, so it couldn't be installed that day and they took all 5 boxes back and order a replacement part.
Several weeks later the replacement part comes in and I tell the delivery company TWICE on the phone to make sure they bring ALL 5 boxes. Of course, they showed up to install a bunk bed with just 1 box. So I have to schedule AGAIN for them to come back out and bring all 5 boxes. This time they bring all 5 boxes, one of the boxes was the original broken rail.
They either ordered the wrong replacement part or just sent me all the original boxes again. 3 attempts to deliver the bed, 3 times messed it up. I returned the bed that I was already billed for and had to pay, since this whole process took 2.5 months. I was on the phone for 45 min trying to get a refund.
I have no doubt they will screw that up too. I'm never ordering from PB Teen again...they are a nightmare!!
Preferred solution: Let the company propose a solution
User's recommendation: Don't order furniture from PB Teen!
Hard to get informed help
Came to my driveway then left - no delivery
User's recommendation: Go to crate and barrel or room and board - they won't screw you
What a horrible customer service
- Quality of products
- Customer care
- That everything was backorderd
- Customer service
Preferred solution: Let the company propose a solution
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