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I ordered a whole wall system for my daughter 2 months ago. Once piece was on back order. The date kept changing but I got no notice. It came back in stock but I never got it. I called and waited usually 30-45 minutes probably 6 times. Everyone saying it would ship...
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2.3
#1331920
I ordered a backpack, water bottle, and lunchbox for my kiddo on July 7th. When I received the lunchbox, it had a terrible odor. I called customer service and was told a replacement would be sent immediately. I returned the first lunchbox, yet I never received my...
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1.8
#1327095
PBteen - Item defective AND not as advertised, and an ongoing headache to return
PBteen - Item defective AND not as advertised, and an ongoing headache to return
PBteen - Item defective AND not as advertised, and an ongoing headache to return
PBteen - Item defective AND not as advertised, and an ongoing headache to return
PBteen - Item defective AND not as advertised, and an ongoing headache to return
I was really excited to receive the full-size Bellevue Platform Bed. It's the most expensive piece of furniture I've ever purchased for myself, and my first non-IKEA purchase to boot! It arrived in a timely manner, no problems there. When I opened the box, however, I...
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1.5
I didn't like
  • Arrived damaged
  • Defective product
  • Not as advertised
#1325633
I ordered a headboard and box spring, after waiting for it to be shipped in July, they backordered it until the end of July. When the date came where they were supposed to ship, they backordered it again until August. Took a day off for the scheduled delivery date. 1...
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1.0
#1325338
On May 22nd I ordered a lounge chair, through the Chicago store, for my grandson for his birthday. I was told it would take 7 to 10 days to get here. Called again after 10 days and was told it would be delivered by June 10th but it never came. Called again and was told...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Thank you for your post. I'm so sorry we failed to deliver your grandson's gift. I've sent you a private message with my contact information. I look forward to hearing from yo...

1.0
#1312145
Ordered book bags and lunchboxes for kids ( over $150 for 4 items) and confirmed delivery date in plenty of time. Delivery date comes and goes so email.... no response. I then call (wait over 45 minutes on hold) to be told cannot tell when will ship, can’t help...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Thank you for your message. I apologize for the frustration and disappointment your back to school order has caused. I've sent you a private message with my contact informatio...

1.5
#1311393
I returned an item on 6/18/18 via mail and as of today, 7/20/18, still have no refund which is over $100.00. I have called Customer Service 5 times and each one am told yes they received item on 6/18 and their system will not let them process the refund as it’s frozen...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Thank you for your message. I apologize for our delay in issuing your credit. I've sent you a private message with my personal contact information. Sincerely, Alison PB Teen S...

PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Hello and thank you for your message. I'm truly sorry to hear that we failed to issue your credit in a timely manner. We did experience an issue with our system, and I apologi...

1.0
#1309760
Show

PBteen - Horrible Experience

PBteen - Horrible Experience
PBteen - Horrible Experience
Here’s my son’s Chatham Desk, the only two pieces of it that arrived, two weeks ago. The third piece was scheduled for delivery today. No show! I’ve wasted numerous hours on hold, and waiting for items that never arrive. I’m disgusted and requested a return, since I don’t believe that the third piece will ever arrive. Now his room will stay in disarray until this “half desk” is picked up.
#1309397
Be careful ordering lounge furniture from PBTeen. I ordered a lounge set back in December 2017 for my son's room. After numerous calls with customer service and by May 2018, I still hadn't received it. I was told that the set was now backordered until October and...
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1.0
I didn't like
  • Product not delivered
#1306628
I received a defective Emily and Merritt Bow back chair. I have to date spent over an hour and a half trying to get the defective one picked up and a new one sent to me. All I have done is wait on hold, get transferred 3 times and no one can help me! I will never order...
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Faith13
Faith13

My issue has been resolved! I no longer want to be contacted by this group! My issue has been resolved! I no longer want to be contacted by this group! Please do not contact m...

1.2
#1305798