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Ordered furniture on 5/30 in the Westport CT store, was given a 6/14 delivery. Even though they are a Pottery Barn, they said they could order the PBTeen set for me. I would rather deal with a person than just go online. Every time i call to get an update on my...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Please allow me to sincerely apologize for the disappointing experience. I have sent you a private message, and would like to assist you with your delivery. Thank you for reac...

2.0
I didn't like
  • Policy and customer care
#1284264
The website misrepresents, frequently, the availability of items. So it might show delivery in 3-4 weeks, but once you purchase the item it immediately changes to 8-12 weeks. Customer service agents acknowledge this is a frequent problem but they are unable to give any...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Hello! I'm so sorry this continues to happen and would like to check on your most recent furniture order. Please send your order information to support@pbteen.com so I can ass...

2.3
#1243070
March 14, 2018 about 3:20-3:30. I was trying to explain my situation because I had been calling to resolve an issue for months now that they said they will handle and she was repeating stuff I already knew. She became rude saying I am talking over her and hung up on...
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user30609539
user30609539

To add to the complaint that was posted by me earlier. I am trying to resolve charges that is repeatedly being charged to my debt card. I have been calling for months now and ...

2.9
#1210494
So, I see I’m not the only one! UGH!!! I ordered the Emily and Merritt rolling desk chair in the gold dot pattern on October 22nd as a Christmas present for our daughter. They gave me a shipping date of Dec 5th. When the date was approaching, I checked the status and...
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1.0
#1207476
I ordered the Essential Towel Set from Pottery Barn Teen in gray and the color faded out in patches all over the towels in one day. There is a note under description that says not to use with facial products, but even if you wash your hands, the towels still fade. It's...
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2.8
Product
#1187466
Ordered a vanity table and mirror. After they delivered it notices that 2 back legs were unstable and can not be screwed in properly. I have called , sent photos of the damaged area as they requested and no one has contacted me. Customer service is a joke. I have...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Hello- Thank you for taking the time out to share your experience with us, I'm truly sorry to hear it's been such a poor one. I've sent you a private message with my contact i...

1.0
#1181027
I ordered a Jewelry Box for my granddaughter for Christmas. The order was placed early November. When I didn't receive any information about shipping, I called only to find out the order never transmitted. But I was billed!!! Now it's early December and they re order...
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PBTeenSocialTeam
PBTeenSocialTeam
PBteen Verified Representative

Hello- Hello- Thank you for taking the time out to share your experience with us, I'm truly sorry to hear it's been such a poor one. I've sent you a private message with my co...

1.0
I didn't like
  • Customer service
#1180270
I ordered a back-ordered item around Thanksgiving as a Christmas present. The site said that the item would be delivered January 6th, which though after the holidays was fine because the person I was buying for really wanted it and was willing to wait. Then the date...
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#1176693
IT IS UNACCEPTABLE HOW LONG THE HOLD TIME IS AND HOW INCOMPETENT THE SERVICE IS. IT'S NOT WORTH THE PAIN, TIME, AND STRESS. THEY GET THE ORDER WRONG EVERY TIME AND FORCE YOU TO CALL BACK AND HAVE TO HOLD FOR ADDITIONAL HOURS IN ORDER TO FIX THEIR MISTAKES. SOMETIMES...
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#1175781

Contact PBteen

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Ave
San Francisco, California 94109-1012
United States
Phone:
(866) 472-4001
More
On Nov 27th, I ordered my daughter for Christmas an “in stock and ready to ship in 3-5 days” gaming chair for her bedroom. They never told me it wasn’t in stock but quietly pushed out the delivery date a week at a time. Soon It became obvious that it would never make...
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1.4
#1174653