Unclaimed
PBteen Reviews
22.1K
CLAIMED LOSSES
180
TOTAL REVIEWS
35.6K
PAGE VIEWS
6
ISSUES RESOLVED
PBteen Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDid not provide a full refund without any warnings or information.
Returned an online order and paypal notified me that I only got half of the money back for the hat rack. Contact customer svs and they said that they kept $30 for shipping because the item wasnt defective. At no point when I was buying it or returning was this communicated to me. Crazy.
User's recommendation: Check to see how much they actually return.
ID
Pros
- Design
- Catalog design
- Products offered
Cons
- No transparency about the extra large shipping fees
- Being scammed
Loss
$30
Preferred solution
Full refund
SCAM!
BE AWARE, STAY AWAY FROM THIS SCAM WEBSITE. It was the worst online shopping experience I had all my life. Ordered a kettle on 9th, Jan which was expected to be delivered on 21th Jan and has not even prepared to ship after a week. I called customer service and they said it's the date when they will be receiving the product from the importation center!! Then why the *** are you showing that day as the expected time to deliver to the customer?? They already knew that and just to get customers they're FALSE ADVERTISING!! They didn't cancel the order even it's not even prepared to ship. The website itself is impressive but the company is just a gong show. Again, STAY AWAY FROM THIS COMPANY and don't order anything from here.
User's recommendation: STAY AWAY FROM THIS COMPANY AND ITS.
ID
Location
San Francisco, California
Horrible customer service
My order was delivered 4 months after order was placed but the hardware was missing for the bed. Now I need to wait another 4 months to receive the hardware. They r charged shipping if I return. Horrible.
ID
Location
Frederick, Maryland
New Reviewer
Account email unrecognized
Trying to make an account. After finished and I tried to login for the first time it did not recognize my email. Trying to place an order.
ID
Preferred solution
An account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCanceled order/Horrible customer support
I placed an order from the PBT website and received a confirmation of my order with a window of when my order would most likely be delivered by UPS. A week and half later after the expected delivery I received an email saying my order was CANCELED since the item was now out of stock. WHAT???!!!! Why would any company sell products that they are not able to then fulfill???!!! I did get a refund however I was very disappointed since I was expecting this item. I called to see if they would substitute the item with another that was in stock and they REFUSED. Awful!!!! I will never buy from PBT or any of their other sister stores. I have been disappointed more than once. Be weary of their practices in fulfilling orders.
User's recommendation: don't buy if you don't want to be disappointed.
ID
Product
Pbteen Furniture Set
Cons
- Items not in stock
- Delivery problems and poor customer service
Preferred solution
Deliver product or service ordered
Horrible Service and Shady Policies
In a nutshell, I ordered something that arrived with a horrible smell. I'm usually not too picky about that kind of thing, but the smell made it unusable. COVID had shut down the stores, so my only choice was to return online. My order total was $51, and when they...
View full review
ID
Service
Pbteen Customer Care
New Reviewer
Can not cancel order when the item has postpone delivery
so there is a promised delivery date, did not happen, and now the item is saying won't be in until 3 weeks later than promised date. Tried to cancel, was told can not cancel until 30 days after the missed date, so they essential give themselves 30 more days to delivery your item. Order on 7/08, promised date is 8/26, now pushed to 9/11, still can't cancel.
User's recommendation: Don't order backorder stuff. the dates they say will be delivery is false advertisement.
ID
Product
Pbteen Chair
Preferred solution
cancel my order or promise when i make a refund, i get all my shippirng and surcharge back
New Reviewer
Delivery of PBTeen bed was terrible!
I ordered a bunk bed for my daughter. The first time it was delivered with a broken rail, so it couldn't be installed that day and they took all 5 boxes back and order a replacement part. Several weeks later the replacement part comes in and I tell the delivery company...
View full review
ID
Preferred solution
Let the company propose a solution
Hard to get informed help
I am a senior living in Princeton, NJ. I wish to buy some new Pottery Barn teen cushy lounge sectionals for my granddaughter in Seattle. I was trying to get information and fabric samples of grays the modules come in. A number of customer service people were unable to help me, did not know about Pottery Batn Teen, cushy lounge sectionals said they did not have access to samples. I finally reached two women who work at the Pottery Barn teen in Sacramento. They were helpful, informative and sent me samples of three gray fabrics that arrived 6/18 eve. I have made a color recommendation to my granddaughter and forwarded thee samples on to my granddaughter in Seattle to decide which she wants so the saga is not over yet but I am hopeful. The customer service people I reached did not even know the products, nor the fabric and only gave polite statements why they could or would not go further to be of help. I think customer service needs to be better informed in order to represent the company, help sell the products and help the consumer.
ID
Location
Princeton, New Jersey
Companies Similar to PBteen
Ashley Furniture
3587 Reviews
“Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling...“
IKEA
1200 Reviews
“I ordered two armchairs online. I received an initial message to confirm the order, and after that...“
Bassett Furniture
116 Reviews
“I purchase a dining room set and area rug about two years ago, both are not worth anything near what I...“
West Elm
748 Reviews
“I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not...“
Came to my driveway then left - no delivery
No call no nothing - will not buy from them ever again.
User's recommendation: Go to crate and barrel or room and board - they won't screw you.
ID
Location
Lexington, Massachusetts
New Reviewer
What a horrible customer service
I am very upset and displeased with the PB customer service. I bought a bed from PB teen.Not only, I had to wait for a month to have this bed delivered. The day finally arrives, and the footboard is missing! I call and the piece is nowhere to be found: New deliver estimated date SEPTEMBER 12th!! What am I supposed to do??? Now I have the other pieces scattered in the room that I cannot put together. How can they expect me to wait that long??? Never mind that I have been on hold with their phone service for over 30 minutes to talk to them and I am still waiting for someone to pick the phone up! I honestly will never, ever buy a piece of furniture from PB again!
ID
Pros
- Quality of products
Cons
- Customer care
- That everything was backorderd
- Customer service rudeness
Reason of review
Order processing issue
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer
BAD, BAD COMPANY
ordered a bed on 5/16/19, delivery scheduled on 6/22, apparently wrong pieces were sent to delivery hub so NO BED DELIVERY!! Replacement order place on 6/22/19, delivery scheduled for July 6/2019 , delivered pieces , foot board broken, picked up and took it back, a replacement order for broken piece placed on that day. got an email the piece is backordered till middle of August !!! They charged me back in may , still on BED to sleep on. SAVE YOUR MONEY, HEADACHE , STRESS, AND HIGH BLOOD PRESSURE AND SHOP SOMEWHERE ELSE!!!
ID
Service
Pbteen Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
New Reviewer
Worst customer service
Did not deliver as promised! Wrong pieces send to delivery company! Have to wait for a bed another 4 weeks!
ID
Location
Carrollton, Texas
Service
Pbteen Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Terrible customer service
Ordered bean bag for daughter 5-25-19, never received insert. Called 4 times and was told they would overnight it and 3 wks later never received it. Spoke with supervisor Carolina and she was worse then all. Did not offer any resolution, only refund but only after they found item which she acknowledges was lost and I did not receive.
ID
Cons
- Late delivery
- Customer care
- Supervisor carolina
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Full refund
New Reviewer
Waiting 4 months for luggage
Ordered luggage in 1/19 and it’s now 5/19! Where is luggage I ordered 4 months ago???
ID
Service
Pbteen Shipping Service
Reason of review
Order processing issue
New Reviewer
Rude and Unhelpful
Ordered a day bed and less than one week later it went on sale for 50% off. Called to ask customer service to adjust the difference in price. Lorainne J was the supervisor on duty and was completely uninterested and had zero customer service skills. The bed has not even shipped and they will not honor the new price. We have purchased a very large amount of furniture and decor from PB, PB Teen, West Elm and Williams and Sonoma. Will think twice about placing another order. Horrible customer service.
ID
Cons
- I also do not like feeling ripped off
- Attitude from the manager on duty
Brands Related to PBteen
Pottery Barn
800 Reviews
“Ordered a triple sconce, Ashland item# 73-317**** for my bathroom. My electrician broke one of the...“
West Elm
748 Reviews
“I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not...“
Williams Sonoma
222 Reviews
“WILLIAMS Sonoma (Rejuvenation sister company of Williams Sonoma) Order#WO0120**** and WO0120****...“
Pottery Barn Kids
210 Reviews
“Bought an item for my granddaughter for Halloween in September. It was a trick or treat personalized cat...“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
PBteen