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New Reviewer

Did not provide a full refund without any warnings or information.

PBteen - Did not provide a full refund without any warnings or information.
PBteen - Did not provide a full refund without any warnings or information.
Returned an online order and paypal notified me that I only got half of the money back for the hat rack. Contact customer svs and they said that they kept $30 for shipping because the item wasnt defective. At no point when I was buying it or returning was this communicated to me. Crazy.

User's recommendation: Check to see how much they actually return.

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ID
#3261004 Review #3261004 is a subjective opinion of poster.
Pros
  • Design
  • Catalog design
  • Products offered
Cons
  • No transparency about the extra large shipping fees
  • Being scammed
Loss
$30
Preferred solution
Full refund

SCAM!

BE AWARE, STAY AWAY FROM THIS SCAM WEBSITE. It was the worst online shopping experience I had all my life. Ordered a kettle on 9th, Jan which was expected to be delivered on 21th Jan and has not even prepared to ship after a week. I called customer service and they said it's the date when they will be receiving the product from the importation center!! Then why the *** are you showing that day as the expected time to deliver to the customer?? They already knew that and just to get customers they're FALSE ADVERTISING!! They didn't cancel the order even it's not even prepared to ship. The website itself is impressive but the company is just a gong show. Again, STAY AWAY FROM THIS COMPANY and don't order anything from here.

User's recommendation: STAY AWAY FROM THIS COMPANY AND ITS.

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ID
#3261055 Review #3261055 is a subjective opinion of poster.
Location
San Francisco, California

Horrible customer service

My order was delivered 4 months after order was placed but the hardware was missing for the bed. Now I need to wait another 4 months to receive the hardware. They r charged shipping if I return. Horrible.
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ID
#3014960 Review #3014960 is a subjective opinion of poster.
Location
Frederick, Maryland
New Reviewer

Account email unrecognized

Trying to make an account. After finished and I tried to login for the first time it did not recognize my email. Trying to place an order.
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ID
#2840838 Review #2840838 is a subjective opinion of poster.
Preferred solution
An account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Canceled order/Horrible customer support

I placed an order from the PBT website and received a confirmation of my order with a window of when my order would most likely be delivered by UPS. A week and half later after the expected delivery I received an email saying my order was CANCELED since the item was now out of stock. WHAT???!!!! Why would any company sell products that they are not able to then fulfill???!!! I did get a refund however I was very disappointed since I was expecting this item. I called to see if they would substitute the item with another that was in stock and they REFUSED. Awful!!!! I will never buy from PBT or any of their other sister stores. I have been disappointed more than once. Be weary of their practices in fulfilling orders.

User's recommendation: don't buy if you don't want to be disappointed.

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ID
#2214282 Review #2214282 is a subjective opinion of poster.
Product
Pbteen Furniture Set
Cons
  • Items not in stock
  • Delivery problems and poor customer service
Preferred solution
Deliver product or service ordered

Horrible Service and Shady Policies

In a nutshell, I ordered something that arrived with a horrible smell. I'm usually not too picky about that kind of thing, but the smell made it unusable. COVID had shut down the stores, so my only choice was to return online. My order total was $51, and when they...
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ID
#2200215 Review #2200215 is a subjective opinion of poster.
Service
Pbteen Customer Care
New Reviewer

Can not cancel order when the item has postpone delivery

so there is a promised delivery date, did not happen, and now the item is saying won't be in until 3 weeks later than promised date. Tried to cancel, was told can not cancel until 30 days after the missed date, so they essential give themselves 30 more days to delivery your item. Order on 7/08, promised date is 8/26, now pushed to 9/11, still can't cancel.

User's recommendation: Don't order backorder stuff. the dates they say will be delivery is false advertisement.

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ID
#2136792 Review #2136792 is a subjective opinion of poster.
Product
Pbteen Chair
Preferred solution
cancel my order or promise when i make a refund, i get all my shippirng and surcharge back
New Reviewer

Delivery of PBTeen bed was terrible!

I ordered a bunk bed for my daughter. The first time it was delivered with a broken rail, so it couldn't be installed that day and they took all 5 boxes back and order a replacement part. Several weeks later the replacement part comes in and I tell the delivery company...
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ID
#2073565 Review #2073565 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Hard to get informed help

I am a senior living in Princeton, NJ. I wish to buy some new Pottery Barn teen cushy lounge sectionals for my granddaughter in Seattle. I was trying to get information and fabric samples of grays the modules come in. A number of customer service people were unable to help me, did not know about Pottery Batn Teen, cushy lounge sectionals said they did not have access to samples. I finally reached two women who work at the Pottery Barn teen in Sacramento. They were helpful, informative and sent me samples of three gray fabrics that arrived 6/18 eve. I have made a color recommendation to my granddaughter and forwarded thee samples on to my granddaughter in Seattle to decide which she wants so the saga is not over yet but I am hopeful. The customer service people I reached did not even know the products, nor the fabric and only gave polite statements why they could or would not go further to be of help. I think customer service needs to be better informed in order to represent the company, help sell the products and help the consumer.
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ID
#1998978 Review #1998978 is a subjective opinion of poster.
Location
Princeton, New Jersey

Came to my driveway then left - no delivery

No call no nothing - will not buy from them ever again.

User's recommendation: Go to crate and barrel or room and board - they won't screw you.

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ID
#1815128 Review #1815128 is a subjective opinion of poster.
Location
Lexington, Massachusetts
New Reviewer

What a horrible customer service

I am very upset and displeased with the PB customer service. I bought a bed from PB teen.Not only, I had to wait for a month to have this bed delivered. The day finally arrives, and the footboard is missing! I call and the piece is nowhere to be found: New deliver estimated date SEPTEMBER 12th!! What am I supposed to do??? Now I have the other pieces scattered in the room that I cannot put together. How can they expect me to wait that long??? Never mind that I have been on hold with their phone service for over 30 minutes to talk to them and I am still waiting for someone to pick the phone up! I honestly will never, ever buy a piece of furniture from PB again!
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ID
#1632956 Review #1632956 is a subjective opinion of poster.
Pros
  • Quality of products
Cons
  • Customer care
  • That everything was backorderd
  • Customer service rudeness
Reason of review
Order processing issue
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

BAD, BAD COMPANY

ordered a bed on 5/16/19, delivery scheduled on 6/22, apparently wrong pieces were sent to delivery hub so NO BED DELIVERY!! Replacement order place on 6/22/19, delivery scheduled for July 6/2019 , delivered pieces , foot board broken, picked up and took it back, a replacement order for broken piece placed on that day. got an email the piece is backordered till middle of August !!! They charged me back in may , still on BED to sleep on. SAVE YOUR MONEY, HEADACHE , STRESS, AND HIGH BLOOD PRESSURE AND SHOP SOMEWHERE ELSE!!!
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ID
#1582074 Review #1582074 is a subjective opinion of poster.
Service
Pbteen Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
New Reviewer

Worst customer service

Did not deliver as promised! Wrong pieces send to delivery company! Have to wait for a bed another 4 weeks!
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ID
#1569491 Review #1569491 is a subjective opinion of poster.
Location
Carrollton, Texas
Service
Pbteen Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Terrible customer service

Ordered bean bag for daughter 5-25-19, never received insert. Called 4 times and was told they would overnight it and 3 wks later never received it. Spoke with supervisor Carolina and she was worse then all. Did not offer any resolution, only refund but only after they found item which she acknowledges was lost and I did not receive.
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ID
#1556357 Review #1556357 is a subjective opinion of poster.
Cons
  • Late delivery
  • Customer care
  • Supervisor carolina
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Full refund
New Reviewer

Waiting 4 months for luggage

Ordered luggage in 1/19 and it’s now 5/19! Where is luggage I ordered 4 months ago???
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ID
#1526350 Review #1526350 is a subjective opinion of poster.
Service
Pbteen Shipping Service
Reason of review
Order processing issue
New Reviewer

Rude and Unhelpful

Ordered a day bed and less than one week later it went on sale for 50% off. Called to ask customer service to adjust the difference in price. Lorainne J was the supervisor on duty and was completely uninterested and had zero customer service skills. The bed has not even shipped and they will not honor the new price. We have purchased a very large amount of furniture and decor from PB, PB Teen, West Elm and Williams and Sonoma. Will think twice about placing another order. Horrible customer service.
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ID
#1519375 Review #1519375 is a subjective opinion of poster.
Cons
  • I also do not like feeling ripped off
  • Attitude from the manager on duty

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