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I have been buying things from PB store for years. I ordered an armoire in 1st week of June from Canada through border free/ pbteen website.

I didn't get any update from anyone for weeks. We are end of September and the order still sits in warehouse in USA. No updates whatsoever. I called customer rep again this week, only to hear that order will take additional time to ship.

I almost cancelled the order with the whole customer service experience. Big cons I see shopping online from Canada: 1) long wait time - well beyond estimated wait time.

2) No update from company on the order status. i would consider shopping somewhere else going forward.

Review about: Pbteen Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $2500.

Preferred solution: Deliver product or service ordered.

I didn't like: Process of delivery is miserable, Customer care.

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PBTeenSocialTeam
#1373682
PBteen Verified Representative

Hello, We are sorry to hear of your difficulties with your purchase and the limited information from Border Free. We would be happy to take a closer look and see if we can assist in any way.

Please send us your order details or store receipt and contact information to support@potterybarn.com and a member of our team will reach out to discuss. Thank you!

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