I ordered the Hampton Loft System with couch for my 10 year old son because it was listed at a terrific price online.. I even called and spoke with an employee at PB teens to verify that this was indeed that sale price of this furniture, and she stated that “yes, it was correct.” I then went ahead and ordered the bed online.
My 10 year old son was so happy & excited to get his new bed and I was thrilled because I could now afford to buy this bed he wanted at a great sale price... well the next night I receive an “email” from the VP of PBTeens stating that the price was a mistake, and “We apologize if this has cause any frustration or a poor service experience “ REALLY? That’sit?? I will now have to inform my 10 yr old that he will not be getting the bed he was so excited to get and had his heart set on.
I am so upset & frustrated as a parent, to say the least! I know applicable law states that the company should legally honor my order summary for what they charged my credit card, but that’s really not a battle I’m able to fight at this time. Lesson learned! I will never again purchase anything from this company...
such poor business! Shame on you PBTeens!!!
Product or Service Mentioned: Pbteen Sofa.
Reason of review: Problems with payment.