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I ordered two Dorm Hangout chairs on August 20th. I received both within a few days but one was the incorrect fabric. I called them and they said to send the incorrect one back and then they would send me the new one. I did that. One week went by. No chair. I called and was on hold for 30 minutes and then disconnected. Then when I got a hold of someone they said I needed to call the other Customer Service line, which took another 20 minutes being on hold. I then got someone who said they would RUSH the chair immediately. One week went by. No chair. I called yesterday and they had me on hold for 40 minutes. I finally spoke to someone who said that they don't know where my chair is or my order. I paid for this chair on my credit card three weeks ago. I couldn't believe it. Then she said I would get a notification or call from someone within 12 hours regarding the status of my order. This morning I got an email from them:

Recently you contacted us to request a replacement for FL15 Hang-A-Round Chair:Sherpa 15:Ivory. Due to a temporary system issue, we sent you a merchandise card in the amount of $132.94 as a refund for this item instead of a replacement.

If you are still interested in receiving this item or a different item, please visit our website at www.pbteen.com and place a new order for the item and enter your merchandise card as payment.

We apologize for any inconvenience this has caused!

Sincerely,

PBTeen

https://www.pbteen.com Are you kidding me? I just threw out junk mail from PB Teen yesterday. I am sure the card was in the envelope. This is honestly the worst customer service I have ever experienced. I still have no refund. They said my order has been "cancelled" for a chair I paid for and never recieved. I just want my chair in the correct color I ordered it in. Nothing more. I have paid for it. Is this even legal?

Reason of review: Order processing issue.

Monetary Loss: $133.

Preferred solution: Deliver product or service ordered.

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