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Exchange, Refund and Cancellation Policy

I never write reviews but feel compelled in this case.Ordered an Eco lounger faux fur media chair, ivory luxe polar bear, item 5866905, for my daughter on November 28th with a ship date of 12/18.

This item was for Christmas. When no information was provided by the 18th, I called customer service. They assured me that they were committed to getting items delivered in time and not to worry. However they had no way to contact the warehouse that was making the chair and didn't even know where the warehouse was located.

Called again on the 23rd with the same response. When I still had no information in January, contacted them again and they said that the chair would be shipped on January 30th and to look for an e-mail. On the 31st when there was no e-mail, I called again. They transferred me to someone else and disconnected me.

When I called back, I insisted on speaking to a supervisor and got his voicemail. He took 4 days to call me back and left me a voicemail saying that the fabric was on back order..for 6 months! Where in the world could fabric be coming from in which it would take 6 months to come in. He said that he would call me back so we could make it right.

5 days later when I didn't hear anything from him again, I called customer service and was told to either order something else or cancel. I again insisted that I get something for the horrible way this was handled, that I was lied to about the item shipping, and for waiting for 2.5 months. For all of this stress, I was given a 30.00 gift card. Needless to say I will never shop at PB teen and will be posting this review wherever I can.

I will also make sure that all of my friends and family are aware of their horrible customer service.They should be put out of business.

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. mamaspeech is overall dissatisfied with PBteen. The most disappointing about pbteen shipping service at PBteen was unhappy customer and customer care Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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